Xtreme Mobile Repair LLC, a Texas entity ("Xtreme Mobile Repair," “we” or “us”) has created this Privacy Policy in order to demonstrate our firm commitment to privacy. This Privacy Policy is hereby incorporated in our Terms and Conditions and by registering for Services via the Xtreme Mobile Repair Platform, you accept the terms of this Privacy Policy. All capitalized terms not otherwise defined herein shall have the meanings given them in the Terms of Use.
By using or accessing the Websites and the Service, you signify your agreement to be bound by this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE OUR SERVICE OR PARTICIPATE IN OUR SERVICES.
Notification of Changes:
We may update this Privacy Policy from time to time as our services change and expand. If we update this Privacy Policy, we will post the updated Privacy Policy. Unless otherwise provided below, the revised Privacy Policy will take effect when it is posted. Once any changes become effective, your continued use of the Xtreme Mobile Repair Platform after such time will signify your acceptance of the new terms. If we are going to use your Personally Identifiable Information (as defined below) in a manner | different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we use your Personally Identifiable Information in such different manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will notify you of the change and solicit your express acceptance of that change.
The Xtreme Mobile Repair Platform Contains Links to Other Sites:
We are not responsible for the privacy practices or the content of any other web sites to which the Xtreme Mobile Repair Platform links or which link to the Xtreme Mobile Repair Platform. By clicking on a link, logo, or other item, please note that you may no longer be on the Xtreme Mobile Repair Platform. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statements of all Third-Party web sites.
Information We Gather during Registration:
If you register an Account or apply to become a technician, we collect and store information that specifically identifies you or your account ("Personally Identifiable Information"). At this time, the most information you would be required to submit is your first name, last name, password, street address, city, state, zip/postal code, country, phone number, email address, and information about your vehicle such as: license plate, VIN (Vehicle Identification Number), make, model, year, and | engine size. Technician applicants will also be asked to provide information about their repair skills and abilities to perform Vehicle Services. For tax purposes, Technicians are also required to provide their Federal Tax ID or Social Security Number (as applicable in the United States). Users and Technicians wishing to pay for various fees or service retainers via credit card are also required to enter a valid credit card number and name as it appears on the credit card. Other information | requested on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the Xtreme Mobile Repair Platform for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection.
Call and SMS Data:
Our Services facilitate communication between Users and Technicians. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
Communications with Xtreme Mobile Repair:
By providing your contact information to us (including, without limitation, your email address, physical address, and phone number) (collectively the “Channels”) to us, you expressly consent to receive communications from us. We may use the Channels to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or our business partners, provided that, we will not give your contact information to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy.
By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, Push Notifications on the App).
By providing your phone number to us, you expressly consent to receive phone calls and/or text messages from us. We will not give your phone number to another party to promote their products or services directly to you without your consent or as set forth in this Privacy Policy. Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Xtreme Mobile Repair.
Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this Privacy Policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.
Online Order Placement and Management:
The private and shared areas of the Xtreme Mobile Repair Platform help to facilitate communication and the exchange and sharing of information between Users and Technicians. The information contained in work orders is accessible by Us, the contracting User, and the contracting Technician. We may use non-Personally Identifiable Information from a work order (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research. We reserve the right to monitor | communications throughout the Xtreme Mobile Repair Platform, and if we believe that a User is violating any of our agreements; international, federal or state laws; and/or our stated policies, we may terminate such usage.
Online Surveys:
Occasionally, we conduct online user surveys to collect information about our users' preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. None of this information is shared with third parties, except in summary form, if at all. The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users. This may include targeting advertising to you about our services.
The Xtreme Mobile Repair Payment System:
We offer a payment system that allows Users to pay with a credit card (the "Payment System"). If you make use of the Payment System, we will collect your credit card number and/or other entered financial institution information and will use that information to bill your membership fee and/or to perform the billing operation on behalf of the Technician, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.
Cookies and Automatically Gathered Information:
We automatically collect your browser type and browser software version to tailor the presentation of the services to your browser and to maintain a record of your activity on the Xtreme Mobile Repair Platform. We use cookies to enable Users to specify unique preferences and to track User trends and patterns. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of the Xtreme Mobile Repair Platform may not function as | effectively or may be considerably slower. As an automatic process, our web server software records a log file of IP addresses that access the Xtreme Mobile Repair Platform. We also collect IP address information but do not ordinarily link IP addresses to Users' Personally Identifiable Information. However, we can and will use IP addresses to identify a User when we, in our sole discretion, determine that it is necessary to enforce compliance with our various policies or to protect our service, the Xtreme Mobile Repair Platform, customers, or others.
Technician Profile:
As part of registration, Technicians may set up a Profile describing their experience, rates, and qualifications. Some of the information requested in the Profile registration is mandatory. If you decide to offer your services through Xtreme Mobile Repair, this information may be used publicly. Potential Users will look to your Profile to help them decide whether to make use of your services.
How We Use Registration Information:
We use Personally Identifiable Information for our own internal purposes including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct on the Xtreme Mobile Repair Platform. We reserve the right to disclose your information as required by law. We do not rent or sell our Users' Personally Identifiable Information to third parties. We may send you email communications including information that we may think may be of interest to you, and we may provide your email address to Third-Party partners if we believe their products or promotions may be of interest to you. You may opt out of receiving marketing emails at any time by responding with your wish to unsubscribe from such emails. In addition, to improve our ability to serve you | relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes. We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Use of General Data:
We reserve the right to use the general data we obtain from Users' use of the Xtreme Mobile Repair Platform, including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.
Third-Party Partners:
We enter into relationships with third-party partners to provide products and services to our Users. We may share your Personally Identifiable Information with certain Third-Party partners as required to provide a specific product or service that you request from such a partner. However, these Third-Party partners may not use this Personally Identifiable Information for any reason other than to provide the service or product that the User has explicitly signed up for. If you establish an | Account through a Third-Party partner (e.g., on a co-branded registration page), it is our general policy not to share anything other than summarized or aggregated data with the partner; however, any Personally Identifiable Information you provide may also be received by the partner and could be stored and used by them according to their privacy policy. Please take the time to review these Third-Party privacy policies.
Transaction Intermediaries:
We use an outside credit card processing company to bill Users for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We use commercially reasonable efforts to restrict transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the Services.
Technicians:
Work orders placed on the Xtreme Mobile Repair Platform are completed by third-party Technicians. We may share the email addresses, phone numbers, or addresses of Users and Technicians once a project is awarded on our Xtreme Mobile Repair Platform to enable work on the project to be completed. These Technicians are not allowed to use Personally Identifiable Information except for the purpose of providing Vehicle Services.
Comments and Feedback Submitted by Users:
We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the Xtreme Mobile Repair Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the Xtreme Mobile Repair Platform. You can submit any comments you have to us by emailing to Support@XMRAuto.com. When sending us comments, we may receive your email address or User ID and the country in which | you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via an email will not cause you to receive any secondary or promotional material unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials. We may send a request to receive Feedback on the Xtreme Mobile Repair Platform or the Service. You | understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and in some cases may be publicly available.
Security:
The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personally identifiable information. For more information on protecting your privacy, please visit www.ftc.gov/privacy.
Terminating Your Account:
We save your Personally Identifiable Information until your account with us is terminated. To terminate account, contact Xtreme Mobile Repair Customer Service as indicated on our contact page. If you terminate your account, your Personally Identifiable Information cannot be recovered, and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your account, your Personally Identifiable Information may remain on our | archived database and records for a reasonable time as residual information. We will not use this residual information for business development purposes but may retain it and use it in connection with internal business purposes, such as internal record keeping and legal compliance. We will maintain information on Users who have been removed for violating any of our policies.
Correcting/Updating Your Information and Opting Out:
This Xtreme Mobile Repair Platform gives the following options for changing and modifying information previously provided. You may update your registration information using the appropriate tools in the Xtreme Mobile Repair navigation bar. You may update your credit card information using the appropriate page on the Xtreme Mobile Repair Platform. For other requests, please contact Support@XMRAuto.com.
Transmittal of Data:
We reserve the right to transmit into the United States any and all data that is submitted by Users outside the United States, including but not limited to Personally Identifiable Information, and you hereby expressly consent to the foregoing.
Legal Disclaimer:
Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process. This Privacy Policy and our legal obligations hereunder are subject to the laws of the State of Texas regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in the State of Texas, County of Dallas, in all disputes arising out of or relating to the Services.
Contacting Us:
If you have any questions about this Privacy Policy or our privacy practices, you may contact us at Support@XMRAuto.com
Effective Date:
This Privacy Policy was last updated on 01/01/2022.
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